Questions regarding returns/refunds, damaged item or any customer service related questions, please contact 

Christy      234.334.0090  or  330.388.5700 (text is better) 

EMAILS: operationtailwag330@gmail.com       
                    info@operationtailwag.com

Physical Mailing Address: 

3167 Hillcrest Dr. 

Norton, OH 44203

If you would like to know more about our newest project, our online store Tailwag Swag, please email us at operationtailwag330@gmail.com  it is an amazing way to help the organization and support the pets of the military. 

If you have a billing or invoice concern, please send a detailed email of the situation to info@operationtailwag.com  

please allow at least 48 hrs to respond. We are very short staffed currently. 

If you have a question about custom/personalized products, or you already placed a custom order, please call 330.388.5700 (text friendly) and we will get started on what you are inquiring about. 

if you are wanting more information on OTW, such as, becoming a foster, volunteering at events or at OTW location, donating items from our lists, ways to donate or help, The Canine Cabins or the brand new Tailwag Swag, please email operationtailwag330@gmail.com,

please leave a detailed message so we can best assist you. 
you may also call or text 330.388.5700